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Saturday 18 February 2012

Confessions of bad customer services.

I thought of a great blog topic on the bus on my way home from work today, but like as ass i didn't write anything down, like a note to remind myself. Now i can't remember what it was.

So in stead you'll get this.

Hey guys, now i could go on and on about how much i fucking hate my job, that i now i'm better than the dull mindless void that it security, and that i want to be a professional writer (I'm still not even sure that i'm any good), that i have a higher calling than standing up for 8 hours a day watching people with to much money and not enough sense spending thousands of pounds on shoes, talking about how it's an addiction. People who are to stupid, ignorant or self important to close a fucking door when it's 2 degrees outside. People who can't even muster a "Thank You" when someone opens a door for them. Someone who'll pick up a shoe,  down it to the floor, slip in a foot to try it on for size, then remove their foot, and walk away, leaving the shoe in the middle of the floor. Has that particular nob-end ever done anything for himself, i mean at all, i suspect that the muppet who did that has never had to clean up after himself, so doesn't now how to. People who wear so much perfume or aftershave that as they walk past it actually burns my eyes. To have superiors (And i use the term loosely, and only because they are above me in the corporate food chain) who once you've voiced certain grievances can only muster a shoulder shrug and a "Oh well" look on their face. Or even people who want a particular pair of shoes so bad, they'll actually buy a pair that are either to big or to small (Because they size is out of stock), and then come back the next day saying that, they are either to big or to small. How is it that these fucking monkey sperms get to have the money and the freedom to shop at all hours of the day, in stead of having a job, and the rest of us muppets have to spend far to long standing up for 8 hours a day to earn far to little money.

I've leaned to hate these people, but that could easily just be jealiously. Who knows?

Here is something else that kinda bugs me, on my site, that i might as well tell you is a shoe shop (high fashion), there is a policy that you can't take photos inside the store, it's simple enough, i don't get it, i mean who cares, if it were about not letting people "steal" a product for a counterfeiter, then why do we tell them to google the shoe if they want a picture. Makes no real logical sense to me, and when i ask for a good reason i get the same one, "It's policy" "Yeah, but why" "It just is" that is what we call stalling or stonewalling, which basically means they don't know, they've just been told by their higher ups. Anyway, i got a little off track there, so anyway, most people would just respond with an "Oh sorry i didn't know" i say that's ok and life goes on. But every now and then you get a prick who, i'm guessing, doesn't get told 'No' very often. Take today for instance we had a bunch of people in and the man, who i guess was hired to carry a woman's handbag, was going to take a picture of a chair, i stepped forward and just said "Excuse me Sir, but you can't take photos in the store" i said it slowly, politely and with a smile, i was nice and not aggressive, i then said "Thank you" and just before i stepped back, he looked at me with a puzzled look. His boss, the husband to the woman who can't carry her own fucking handbag then stepped up, and basically shouted to my face "WHY CAN'T HE TAKE A PHOTO, IT'S NOT OF THE SHOES IT'S OF A CHAIR" I said politely, "I'm sorry Sir, but it is store policy" This guy lost his rag, threw this rattle of the pram, had a hissy fit, a tantrum, you know, stomped his feet and shook his fists, and then accused me of making up the rules, bit of a weird rule to simply, make up, he then said, along with gestures, that their should be a big sign on the wall, maybe he isn't exactly sure that he is standing in a Boutique not a high street shoe shop, then he asked to see it in writing, like i carry rule book around with me. So, in brief this dude lost it because he wasn't allowed to take a photo of a chair. These kinds of responses are rare, but they make me laugh. I guess i get a kick out of telling people "No" when those people don't get told "No" very often. But still, that kind of aggro for what i earn, simply ain't worth it. What i'd like to say is "Dude, shut the fuck up and do as you're told, dumb motha fucka". But i'm forced to be polite to this apes. Apes that manners forgot.

I need a job where customer care isn't such a big deal. Or at least dealing with customers who aren't stuck up their own asses. You know?

But, I'm still looking. Hey, just because you have a job doesn't mean you should stop looking for a better one.

I need to write more.

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